Press Releases

SPOKANE, WA. (January 9, 2012) - Next IT, a leading provider of Intelligent Virtual Assistants for business, is expanding its sales team to address the significant customer support needs of the healthcare and pharmaceutical industries. Victor Morrison and Mitch Lawrence, formerly of Teva Pharmaceutical Industries, bring valuable experience and perspective to tailor online self-service solutions that improve pharmaceutical compliance and healthcare outcomes...

SPOKANE, WA. (September 7, 2011) - On Tuesday, September 13 at 1pm ET, virtual agent developer Next IT will host "Conquer Customer Login Issues," a complimentary, educational webinar exploring online account creation and login issues, their effect on the customer experience, and ways that organizations are using technology to empower users to stay connected to their online accounts...

SPOKANE, Wash. (Aug. 9, 2011) - Next IT, whose online virtual agents answer more than 100,000 questions daily for customers in need, is launching the first virtual assistant software that will replace the delays and inefficiencies of live chat...

HARTFORD, Conn., June 29, 2011 - Aetna (NYSE: AET) members are enjoying expanded service from "Ann," the company's virtual online assistant that provides members with personalized guidance to find health benefits information. As more consumers go online for health information, Ann is proving to be a welcome guide. In early June, Ann marked more than 2 million chats since her debut at Aetna last year...

SPOKANE, WA. June 2, 2011  - Next IT, a leading provider of conversational Virtual Employees for customer service, is pleased to announce the addition of Jeff Hamilton to its board of directors...

Spokane, WA May, 24, 2011 - Expedia.com^®, the world's largest online travel company has chosen Next IT, a leading provider of conversational virtual employees for business, to create and implement its new vision for online customer-service launching this fall...

Spokane, WA April, 27, 2011 - Next IT, a leading provider of virtual employees for business, is pleased to announce the addition of David M. Kelley to its board of directors...

Spokane, WA April, 20, 2011 - Next IT Corporation, the leading provider of conversational virtual employees for business, announced today that Next IT Chief Technology Officer Dr. Charles Wooters has accepted an invitation to speak at the Chatbots 3.1 Conference...

Spokane, WA - February 7, 2011-Gonzaga University and software company Next IT today announced the launch of a Virtual Agent capable of responding to questions via SMS Text, allowing students to get the answers they need anytime, anywhere...

DALLAS, Oct. 26 /PRNewswire/ -- AT&T* today introduced a powerful new addition to the company's award-winning AT&T BusinessDirect® Portfolio. Kate, a virtual customer-service representative, helps customers quickly find answers to questions they have about AT&T's products and services by helping them navigate to the most relevant information...

Tukwila, Wash. (October 20, 2010) - Visitors to BECU.org, the Tukwila-based credit union's member-facing website, can now use the site's newly-launched virtual assistant, Ask BECU, to find information by simply entering questions in their own words-just as though they were interacting with an actual BECU representative...

Atlanta, GA and Spokane, WA - September 13, 2010 - ClickFox, the pioneering leader ofcustomer experience analytics (CEA) software and solutions, and Next IT, a leader in the design and implementation of natural language, self-service technology for businesses and organizations, today announced a partnership to redefine customer service through technology...

MEMPHIS, Tenn. & SPOKANE, Wash.,  (August 23, 2010) - uMonitor, a provider of innovative customer/member acquisition and retention solutions to the financial sector and Next IT, a leader in the design and implementation of natural language, self-service technology for businesses and organizations, have announced a strategic partnership. The collaboration will combine uMonitor's account opening and funding solution, uOpen & uFund^®, with Next IT's Human Emulation Software™ to provide enhanced customer assistance and enable financial institutions to reduce the number of abandoned applications. One of the nation's five largest credit unions is the first to benefit from this partnership...

SPOKANE, WA. (July 28, 2010) - Next IT is celebrating the birthday of one of its Virtual Expert superstars-Alex, of Continental Airlines, has just celebrated her first birthday. For a one-year-old, Alex is incredibly adept in her role as a virtual Continental customer-service representative. She spent her first year as a Virtual Expert answering questions about flight schedules, carry-on limits, seat requests and all things airlines...

HARTFORD, Conn., June 3, 2010 - Aetna (NYSE: AET) today announced the availability of an online assistant to help members who have questions about how to navigate Aetna's secure member website. "Ann," Aetna's personalized, virtual assistant, offers 24-hour support for members who are new to the website or need help logging in. Members receive the same responsive service from Ann that they receive when calling customer service, but without leaving the website. Ann is interactive and easily interprets members' questions, helping them with the registration process or with recovering forgotten user names or passwords...

SPOKANE, Wash. (June 1, 2010) - Today Next IT Corporation and the United States Army Accessions Command (USAAC) announced enhancements to Sergeant STAR on goarmy.com to support an integrated user engagement strategy, by extending the site's Virtual Guide into additional communication channels...

SPOKANE, Wash. (February 2, 2010) - Next IT Corporation and GoArmy.com are developing enhancements to Sergeant STAR to support an integrated user engagement strategy, by extending the site's Virtual Guide into additional communication channels...

SPOKANE, Wash. (February 2, 2010) - Next IT Corporation, a leader in Human Emulation Software™, announced today that it has agreed to work with the United States Army Recruiting Command (USAREC) to implement its ActiveAgent™ solution on the Recruiter's Workstation. USAREC is responsible for recruiting men and women to serve in the Active and Reserve Army...