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ActiveAgent™ for Live Chat

Optimize your web customer service.

ActiveAgent for Live Chat is an Intelligent Virtual Assistant from Next IT that takes care of the large volume of questions that don't require help from a live customer service representative. Customers simply ask a question, and our advanced conversational technology gives them the single right answer they need-so they can complete their online purchase or find out more about your products and services. To learn more, download the ActiveAgent for Live Chat solution sheet.

Watch as ActiveAgent for Live Chat scales to meet high demand, freeing up the CSR to answer complex queries.

As a top provider of natural-language web self-service, Next IT employs industry best practices and innovative methods to optimize the online experience and deliver the right results for you and your customers.

For example:

>  Alaska Airlines completely replaced their human-to-human live chat 
    with "Ask Jenn" on alaskaair.com. About Jenn

>  The U.S. Army has reduced its live chat by more than 90% since 
     launching "SGT STAR" on goarmy.com, providing millions in 
     operational cost savings. About SGT STAR

• ActiveAgent for Live Chat can be
  up and running quickly, to help you:
• Reduce costs
• Optimize online customer service
• Improve service levels
• Increase revenue-generating opportunities
• Gain increased agility and flexibility