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ActiveAgent™
Intelligent Virtual Assistants delivering the single right answer.
Next IT ActiveAgent is redefining perfect customer service by creating Intelligent Virtual Assistants that combine the personalized service customers expect from an excellent live agent with the business benefits and dependability organizations want from a technology-based self service solution.
ActiveAgent is built on our advanced conversational technology, delivering the single, right answer your customers need quickly and easily, to help them conduct their business online.
Not just for the web, ActiveAgent gives you the ability to serve your customers across touchpoints, including contact center, intranet, mobile devices, kiosks, social networking, and more with consistency and accuracy.
Click the diagram below to see how an ActiveAgent Intelligent Virtual Assistant works:
- ActiveAgent Virtual Assistant Benefits:
- Provides a personalized self-service experience
- Averages 96% accuracy
- Instantly scales to meet increased demand and seasonal fluctuations
- 24/7 availability
- Proactively engages consumers
- Consistent presence over any channel, in any language
- Ability to discover user's true intent
- Seamless escalation to customer service representative when appropriate
- Assists users with form completion
- Voice of the customer reporting
- Intelligently recommends new products, services, or upgrades
- Navigates users to exact content
- Fully customizable user interface
Keep your customers online with ActiveAgent for Live Chat