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Your Success is Our Success
A partnership with Next IT is a collaboration of integrity and innovation. We are committed to delivering value to our clients by providing user-friendly, human-like web customer service that is consistent, scalable, and personalized. But you don't have to take our word for it; Next IT's clients' Virtual Assistants do a very good job all on their own.
Aetna
Half of all people registering for the site interact with Ann, and Aetna has seen a 29% reduction in calls to their customer service technical help desk.
About Ann | Chat with Ann
Half of all people registering for the site interact with Ann, and Aetna has seen a 29% reduction in calls to their customer service technical help desk.
About Ann | Chat with Ann
Alaska Airlines
Alaska's Jenn was so effective in reducing live web chat that the service was removed altogether after her introduction.
About Jenn | Chat with Jenn
Alaska's Jenn was so effective in reducing live web chat that the service was removed altogether after her introduction.
About Jenn | Chat with Jenn
Continental Airlines
Continental's Intelligent Virtual Assistant, Alex, answered over one million questions in her first month and currently answers more than 20,000 questions per day.
About Alex | Chat with Alex
Continental's Intelligent Virtual Assistant, Alex, answered over one million questions in her first month and currently answers more than 20,000 questions per day.
About Alex | Chat with Alex
Shaw
Amy transformed customer opinion of Shaw's website from ungainly to superb - with no additional modifications.
Chat with Amy
Amy transformed customer opinion of Shaw's website from ungainly to superb - with no additional modifications.
Chat with Amy
The U.S. Army
SGT STAR® has increased average session length 160% and has answered over 8 million questions, with only 3% resulting in a live chat session. He's also the first Intelligent Virtual Assistant to answer questions on Facebook.
About SGT STAR | Chat with SGT STAR
SGT STAR® has increased average session length 160% and has answered over 8 million questions, with only 3% resulting in a live chat session. He's also the first Intelligent Virtual Assistant to answer questions on Facebook.
About SGT STAR | Chat with SGT STAR
Gonzaga University
Spike receives consistently positive approval ratings, and online giving is up 50% since initial launch. He's also the first Intelligent Virtual Assistant in the world to communicate via text message.
About Spike | Chat with Spike
Spike receives consistently positive approval ratings, and online giving is up 50% since initial launch. He's also the first Intelligent Virtual Assistant in the world to communicate via text message.
About Spike | Chat with Spike
BECU
'Ask BECU®,' has garnered approval ratings of over 80% for accuracy of answers, ease of use and effectiveness at improving BECU employees' ability to serve members.
About BECU | Chat with 'Ask BECU'
'Ask BECU®,' has garnered approval ratings of over 80% for accuracy of answers, ease of use and effectiveness at improving BECU employees' ability to serve members.
About BECU | Chat with 'Ask BECU'
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